At GRILLTIME, we stand behind the quality of our detachable and compact charcoal barbecue grills. If you are not completely satisfied with your purchase, we’re here to help.

1.  Eligibility for Returns and Refunds

To be eligible for a return:

• The item must be unused, in the same condition that you received it.
• It must be in the original packaging.
• You must initiate the return within 07 days of receiving the product.
• Proof of purchase (receipt or order number) is required.

2.  Non-Returnable Items

• Used or assembled products
• Products damaged due to misuse or negligence
• Custom or limited edition models (if any)

3.  Process for Returns

• Contact our support team at support@grilltime.in with your order number and reason for return.
• Once approved, we will provide return instructions.
• Ship the item back to the address provided.
• Upon inspection, we will process the refund to your original payment method.

4.  Refund Timeline
Refunds are typically credited within 07 business days of receiving the returned item.

5.  Return Shipping Costs
Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

6.  Damaged or Defective Products

If you received a defective or damaged item, contact us within 48 hours of delivery with clear photos.
We will deliver a replacement product within 3-4 days

7.  Contact Us

Email: support@grilltime.in

Phone: +91-7483846073

Address: GRILLTIME by Belmark Industries, Udyambag, Belagavi – 590008, Karnataka, INDIA.